Improving Support

Support over the last few days (in some cases weeks) was not that good. Please forgive me. I needed a lot more time to make everything ready for the launch of our next app (more about that in the coming days). Today I finally had the time to answer some support tickets and over the next few days, I will try badly to handle more. However there might be the launch of the new app soon and I will be busy managing servers etc. I will do my best.

To make the support process a little more transparent, I added a small 'Support Status' widget to the contact page of our website. It should give you a good indication how long it might take to answer your email.

And if you just have a quick question, you can always ping me on Twitter.

November 16th, 2011 • Permalink

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